Why Zedonk
Frequently Asked Questions
Got a question? We’re here to help. If you can’t see the question you’re looking for, feel free to contact us below.
Why are we called Zedonk?
In case you’re wondering, a zedonk (also known as a “zeedonk”) is a zebra-donkey hybrid. And after combining fashion with technology, we consider ourselves a hybrid in a way, which is why we’re called Zedonk!
What size of business should I be to start using Zedonk?
With Zedonk, there’s no such thing as being too big or too small! Whether you’re an established business or still yet to launch, we’ll be able to help.
How does the Zedonk demo work?
Our demo is free of charge and done live via screen-share. Our team will have a chat with you beforehand and tailor your demo specifically to cover your needs. Please let us know your availability by filling out our Book A Demo form, and an expert will be in touch to book a time and date that suits you.
What is your subscription plan?
Zedonk prices start from as little as £1990 per year. Zedonk’s unique modular structure is designed to intuitively scale as you scale, so we’ll always help find the plan that suits you and your business needs best. For full details, see Zedonk’s fashion ERP software costs.
What support and training do you offer?
Full training and support is included with all of our packages and throughout your subscription. We’ll help you get up and running with on-boarding sessions and if you ever have any questions along the way, we have a live Helpdesk where you can get in touch with our Support team.
Where can I log into my Zedonk?
Your unique Zedonk credentials and server will be given to you as soon as your subscription starts. We then recommend adding your server to your bookmarks for easy access.
Is Zedonk suitable for distributors and showrooms?
Absolutely! We have multiple showrooms and distributors working with us already. Check out our full showroom client list here.
Can I integrate my Zedonk with other software?
Zedonk integrates with over 100 different e-commerce, accountancy, and WMS (Warehouse Management System) platforms as well as multiple B2B marketplaces. Check out our full list of integrations here.
Does Zedonk facilitate data migration?
Yes, we offer easy-to-use CSV/Excel templates for importing your files to your Zedonk. This is included free of charge with all plans.
How quickly can I start using Zedonk?
As quickly as you’d like! Zedonk is hosted in the cloud for easy access wherever you are, and our Client Success team will be in touch as soon as your subscription starts to help book in your training sessions.
Where is Zedonk based? Do you accommodate for different time zones?
The Zedonk offices are based in London, but we work with businesses across the globe in over 45 different countries. We’ll always make sure to accommodate as much as we can to your timezone for demos, training, and support.
Can I use Zedonk for other products unrelated to fashion?
Absolutely! While Zedonk is foremost designed for the fashion industry, we also have clients in Lifestyle, Interior Design, and Petswear industries, among others.
How do I apply for a job at Zedonk?
Interested in becoming a part of our friendly, London-based team? Check out our Careers Page for more information on how you can get involved.
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